Privacy
Privacy Policy
Effective: December 6, 2025
We respect the data you trust to Sippy. This policy explains what we collect, how we use it, and the choices you have.
Information we collect
- Account data such as name, email, role, and authentication identifiers.
- Cafe data such as menu items, orders, customer profiles, and transaction history.
- Device and usage data including IP address, browser type, and product interaction events.
- Support communications, including chat transcripts and call notes.
How we use information
- Provide and improve the Sippy platform, including analytics and recommendations.
- Secure accounts, prevent fraud, and monitor platform reliability.
- Send operational communications such as receipts, alerts, and product updates.
- Comply with legal obligations and enforce our terms.
Sharing and disclosures
- Service providers under contract who process data on our behalf (e.g., hosting, support, payments).
- Integration partners you choose to connect, following your instructions.
- Legal or safety requirements, if we must respond to lawful requests or protect users.
- Business transfers in connection with mergers, acquisitions, or asset sales.
Data retention and security
- We retain personal data for as long as your account is active or as needed to provide services.
- Backups are encrypted in transit and at rest; production access is audited and least-privilege.
- You may request deletion of customer data; some records may be kept where required by law.
Your rights
- Access, correct, or export your personal data.
- Request deletion where applicable and opt out of marketing communications.
- Manage data sharing with integrations via your workspace settings.
Contact
Questions about privacy or data requests? Email privacy@sippy.app and we’ll respond within a reasonable timeframe.